Welcome to Salon-equipments.com online store!

Please read our terms and conditions carefully before using the site and before placing an order.

 

ART.  I : TERMS AND CONDITIONS

Using this website and placing online orders signifies your acceptance of the terms and conditions mentioned below.

This website (hereinafter referred to as “SITE”) is managed and is the property of the company Global Cosmetics Distribution Srl, with registered office in Bucharest, 30 Popa Nan street, registered at the Trade Register under no: J40 / 1609 / 2016 and having C.I.F RO36081421, phone/whatsapp: +0725387858,

Salon-equipments.com reserves the right to make changes to the following provisions, without prior notification;

 

In this document, the following terms used will have the meanings specified below:

  1. CUSTOMER/BUYER: represents the individual or legal person, who accesses the SITE and who has accepted the Terms and Conditions of Use of this Site, fulfilling in this sense all the requirements of the registration process, who initiates and completes an order;
  2. SELLER: Global Cosmetics Distribution Srl, with registered office in Bucharest, 30 Popa Nan street, registered at the Trade Register under no: J40 / 1609 / 2016 and having C.I.F RO36081421;
  3. ORDER: represents an electronic document, generated as a result of accessing the Site by a CLIENT, which acts as a form of communication between the COMPANY and the CLIENT;
  4. CONTRACT: represents an ORDER confirmed by the COMPANY, whereby the COMPANY agrees to deliver products and services to the CLIENT, at the prices, characteristics and delivery terms specified in the order confirmation, and the CLIENT agrees to make their payment, according to these TERMS AND CONDITIONS;
  5. DISTANCE CONTRACT: the contract for the supply of products or services concluded between a trader and a consumer, within a sales system organized by the trader, which uses exclusively, before and at the conclusion of this contract, one or more remote communication techniques;
  6. GOODS AND SERVICES: any product or service to be provided by the SELLER to the BUYER.

 

ART. II: CONTRACTUAL DOCUMENTS

  1. This act represents a contract at a distance or, as the case may be, a contract outside the commercial premises as mentioned in art. 2, points 7-15 of GEO 34/2014 distance contract– any contract concluded between the professional and the consumer within an organized distance sales or service provision system, without the simultaneous physical presence of the professional and the consumer, with the exclusive use of one or more means of distance communication, until and including when the contract is concluded;
  2. contract outside the commercial premises – any contract between a professional and a consumer, in one of the following situations:
  3. a) concluded in the simultaneous physical presence of the professional and the consumer, in a place that is not the commercial space of the professional;
  4. b) concluded as a result of an offer from the consumer in the same circumstances as those mentioned in letter a);
  5. c) concluded in the commercial premises of the professional or through any means of remote communication, immediately after the consumer has been approached personally and individually, in a place that is not the commercial premises of the professional, in the simultaneous physical presence of him and the consumer;
  6. d) concluded during a trip organized by the professional with the purpose or effect of promoting and selling products or services to the consumer;
  7. commercial space – any unit that meets one of the following conditions:
  • a) immovable retail unit, where the professional carries out his activity permanently;
  • b) mobile retail unit where the professional normally carries out his business;
  1. durable support– any instrument that allows the consumer or the professional to store information that is addressed to him personally, in a way that is accessible for later reference for an appropriate period of time, for the purpose of information, and that allows the unchanged reproduction of the stored information;
  • digital content –those data that are produced and delivered in digital form;
  • financial service– any banking, credit, insurance, private pension, investment or payment service;
  • auction– the sales method by which the professional offers products or services to consumers, who participate or have the opportunity to participate in person at the auction, through a transparent, competitive bidding procedure, led by an adjudicator and in which the winning bidder is obliged to purchase the products or services;
  • commercial guarantee – any commitment from the professional or a manufacturer (hereinafter referred to as the guarantor) towards the consumer, in addition to the legal obligations provided for in art. 5-14 of Law no. 449/2003 on the sale of products and their associated guarantees, republished, with subsequent amendments and additions, regarding the legal guarantee of conformity, to refund the price paid or to replace, repair or maintain the products in any way, if they do not meet the specifications or any other requirement in the warranty statement or relevant advertising available at the time of or before the conclusion of the contract, a requirement that is not related to conformity;
  • auxiliary contract – a contract by which the consumer obtains the products or services that are the subject of a distance contract or an off-premises contract, and these products or services are delivered, respectively provided by a professional or a third party, based on an agreement between the third party respective and professional.

By placing an electronic or telephone order on the Salon-equipments.com website, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its operations.

The order will be composed of the following documents, in order of importance, and will be subject to the following terms:

  1. The order (together with the clear mentions of the delivery and billing dates) and its specific conditions;
  2. Buyer’s specifications (where applicable);
  3. Terms and conditions;
  4. If the Seller confirms the order, this will imply full acceptance of the terms of the Order;
  5. Acceptance of the order by the Seller is considered completed when there is a telephone confirmation (audio recording in the central office, sms, message on what’s up) or electronic (e-mail) from the Seller to the Buyer, without requiring a confirmation by receipt from the Buyer;
  6. The seller does not at any time consider an order that has not been confirmed as having the value of a Contract;
  7. This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is done by phone or electronically (e-mail). The general terms and conditions of sale will form the basis of the Contract thus concluded, in addition to them being the Warranty Certificate issued by the Seller or one of his suppliers.

PROCEEDING OF SALES OPERATIONS. THE CONTRACT

By placing an ORDER on the SITE, the CUSTOMER agrees to the form of communication (telephone or e-mail) through which the COMPANY carries out its operations on the SITE.

ART. III: Payment methods

  1. Payment order

When placing an order on our website, in which you have selected as payment method *payment order*, you will receive the proforma invoice by email, automatically, from the system. Payments will be made to our account only after your order has been confirmed by a sales representative of our company whom you contacted by phone or by the means indicated above, even if you received the proforma invoice by email. Only in this way our company offers you the guarantee that the ordered products are in stock in the desired quantity and have been reserved for you. Also, in the case of products that are not in stock, it is necessary to communicate the delivery term by a representative of the Seller before the payment is made by the Buyer. The proforma invoices on the basis of which the payment is made have a validity period of 2 working days from issuance. If the Buyer pays a proforma invoice after the expiry of the validity period, the Seller reserves the right to, after consultation with its suppliers and the Buyer, decide whether to keep the Buyer’s Order valid, or cancel it, returning to him the amount of money received. 

  1. *PAYPAL* payment

In the case of online payment by card on the Salon-equipments.com website, orders will be paid 100% in advance. Orders can be placed through the Website at any time 24 hours a day, 7 days a week. The working schedule for customer relations of the Salon-equipments.com online store is from Monday to Friday between the hours: 10-18, with the exception of legal holidays or certain days, which will be specified in advance on the SITE.

 

You can buy our products online following 3 steps:

  • Select the product you want to purchase and click on the “Add to Cart” link then *Complete Order*
  • Enter your personal data on the CheckOut page
  • Read and accept *Terms and Conditions* and press *Complete Order*

This information is necessary for the correct and efficient processing of the order placed by you. Entering personal data is done using an SSL encrypted connection.  Personal information is not transferred to other third parties, neither by Salon-equipments.com, nor by Unicredit Romania.

Please complete the correct form and indicate the persons to whom the invoicing and delivery will be made. The e-mail address is extremely important because the information related to the order and the ordered products will be sent via e-mail. An incorrect email address slows down the entire product ordering process. Moreover, Salon-equipments.com will not be able to contact you and inform you about the status of your order. Salon-equipments.com does not assume responsibility for the wrong or incomplete completion of information by the Customer, having the effect of suspending the delivery of the ordered products and reservation, in this case the responsibility is exclusively the responsibility of the Customer. If the delivery address is not the same as the billing address, the Customer will indicate this by selecting the menu at the end of the form. 

Choose the desired payment method and confirm the data by choosing “Next Step”.

Payment *cash on delivery* – it is not accepted

For equipment / furniture orders, the customer will pay in advance 100% of the list price of the ordered products, based on the order and the proforma invoice previously issued by the seller. Furniture ORDERS will be considered accepted by the SELLER when the total payment is received in the SELLER’s account. For all 2 payment methods above, the following general terms and conditions of sale apply:

  • confirmation by the Seller of the order will be made by telephone, within a maximum of 24 hours from its launch on the website. In the case of telephone orders, order confirmation is implicit;
  • in the case of orders launched during the weekend (Friday after 3 p.m. – Monday 7 a.m.) or legal holidays, they will be confirmed on the first working day following the moment of launch;
  • if the COMPANY confirms the ORDER, this will imply a complete acceptance of the terms and conditions of the ORDER, on the part of the CUSTOMER, and the acceptance of the order by the COMPANY is considered completed when there is a telephone confirmation from the CUSTOMER. The COMPANY considers that an unconfirmed ORDER does not have the value of a CONTRACT;
  • the additional discounts for the order are not cumulative in the case of products in other promotions.

The COMPANY reserves the right to modify, for the products sold, the prices displayed on the website without prior notice, but which will not affect orders already confirmed.

 

ART. IV: METHOD AND COST OF DELIVERY

The Seller undertakes to deliver the Goods related to the order in a door-to-door courier system in front of the building / staircase / block / headquarters / work point indicated by the Buyer through outsourced carrier service. Important notice: the goods must be transported as “fragile”.

The delivery cost is directly influenced by a variety of factors, from package measurements, shipment type, weight, location, and more.

Ownership of the products and services will be transferred to the CLIENT when full payment is made.

All the costs of the delivery will be supported by the CUSTOMER.

ART. V: DELIVERY TERMS

The COMPANY delivers in a *door to door* system (we ensure the transport of parcels to the Buyer’s building), unless otherwise agreed by the Seller and Buyer.

  1. The Seller discharges the risks and responsibilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative.
  2. The delivery of the furniture / equipment is done with Salon-equipments.com’s own fleet or / and the specialized transport company approved in this regard by Salon-equipments.com
  3. The delivery of ustensils and professional products, in small parcels, will be made by a courier company
  4. The customer has the obligation to ensure that, on the date of delivery, within the time interval communicated by him and established by mutual agreement with the seller, there are persons appointed to receive the delivered products. Otherwise, the CLIENT will bear the expenses incurred by Salon-equipments.com to transport them back and forth
  5. The COMPANY warns the CUSTOMER that, in the case of delivery by courier, it is not authorized by the COMPANY to allow the CUSTOMER to open the parcels before signing the delivery, but only after signing the delivery.
  6. THE COMPANY discharges itself from the risks and responsibilities associated with the GOODS and SERVICES, at the time of their delivery to the courier company with which it collaborates.
  7. If it cannot execute the CONTRACT because the product is not available, the COMPANY will inform the CLIENT about this situation.
  8. The COMPANY can deliver a similar product to the CLIENT at the same price, in the event that the initially requested product is not available, only after informing and with the CLIENT’s telephone agreement.
  9. The expedition of the goods is from Monday to Friday between 9:00 and 18:00, with the exception of legal holidays.
  10. If the COMPANY receives erroneous information related to the invoicing or delivery of the products, the COMPANY may refuse to honor the delivery, without this being considered a breach of the CONTRACT, or may set a new deadline for honoring the order.

 

 ART. VII: RIGHTS ON THE SITE

 SC “Global Cosmetics Distribution Srl” owns the legal rights regarding the graphics, form, method of presentation, as well as the entire content of the Site including, but not limited to, images, information about the products and services provided and any other data and applications presented on the Site.

  1. The site and all its elements (Web graphics, texts, programs, etc.) are protected by the law for the protection of copyright. The use without our consent of any element contained in this site is punishable according to the laws in force. Global Cosmetics Distribution Srl reserves the right to change unilaterally and without any prior notification the content, presentation and/or structure of the Site, at any time and will not have any liability in this regard and/or these General Conditions, the changes made thus being considered to be accepted by the user if he continues to use the Site after the modified General Conditions are displayed on the Site.
  2. The company does not in any way guarantee the quality of the Site from a technical and functional point of view, as well as the absence of viruses that could exist on the Site.
  3. The company cannot be held responsible in any way for any direct or indirect damages suffered or invoked by users arising from malfunctions of the Website.
  4. The site and its content (Web graphics, texts, images, design, applications, programs, software, logos and any other materials present on the site, etc.) are original or obtained with the consent of the producers / collaborators of the company, are the property of Salon-equipments.com and are protected by the law for the protection of copyrights. The use without our consent of any element contained in this site is punishable according to the laws in force.
  5. Salon-equipments.com or third parties, may provide authorized, through the site, links to other pages or World Wide Web resources. Salon-equipments.com does not guarantee and is not and cannot be held responsible in any way for their availability, form, content, advertising, products or other materials available on the respective sites.
  6. Salon-equipments.com will not be responsible or liable to pay compensation, directly or indirectly, for any damage or loss caused or alleged to have been caused by/or in connection with the use or reliance on the information, content, goods or services posted available from the respective sites.
  7. Reproducing, copying, multiplying, selling, reselling or exploiting part of the services, access or use of the services or information made available by Salon-equipments.com through the site, in a way that violates Romanian or international legislation in the matter of copyright and intellectual property, implies civil or criminal liability for such actions.
  8. The Buyer understands the intellectual property right and will not disclose to a third party or make public (on the Internet or the media), any of the information received from the Seller.
  9. Also, the name of the site as well as the graphic symbols are registered trademarks owned by Global Cosmetics Distribution Srl and cannot be taken over, copied or used without the written consent of the owner.
  10. If, through its content, the Salon-equipments.com WEBSITE violates intellectual property rights, the management apologizes and will proceed to remedy the situation, following a simple notification received at the adress: info@chipamentesaloane.ro

It is not allowed:

  • Attempting to intervene, by any means, in the content of this site, deleting or modifying by any means the published materials and information, or attempting to act for this purpose.
  • Attempting to intervene in the operation of the hosting servers or in the Salon-equipments.com network by any means, including attacking them.
  • Copying, multiplying, distributing, archiving or keeping, by electronic, magnetic, computerized or any other means, the materials and information available on this site.
  • Using any e-mail addresses published through the site for their distribution on mailing lists or for sending commercial e-mails or for any purpose other than sending personal e-mails, justified, without the written consent of the owners of these addresses.

Violation of any of these rules entails civil or criminal liability.

 

ART. VIII: LIMITS OF THE COMPANY’S LIABILITY

Salon-equipments.com will not be liable for any direct, indirect, incidental, special damages, including, but not limited to, damages for loss of profit, goodwill, possibility of use, data or other intangible or immeasurable losses (even if Salon-equipments.com was previously informed of the possibility of such losses), resulting from:

  1. the use or impossibility of using the website information;
  2. the cost of procuring complementary goods or services resulting from any goods, data, information or services purchased or obtained, messages received, transactions initiated through/from the Salon-equipments.com website;
  3. unauthorized access to, or damage to, transmissions or user data; statements or actions of any third party on the site’s services; any other problem related to the site’s services.

If it is considered that any material made available on the site, posted by Salon-equipments.com, by third parties or users, violates copyright or any other rights, it is necessary to report this situation to the address office@Salon-equipments.com.

For the sections of the site that may include readers’ opinions, the responsibility for the content of the opinions rests entirely with their authors. Salon-equipments.com reserves the right not to make public those opinions that contravene the terms and conditions of use or that it considers harmful, in any form, to its own image, partners or third parties.

This site is offered as is without any other warranties. Salon-equipments.com is not and cannot be held responsible for mismatches, unavailability or other defects of this site or its content.

By agreeing to this document, users fully assume any risks.

By agreeing to use this site, you expressly and implicitly declare that you understand that you agree with the following:

  • Use of the site is at your own risk;
  • Salon-equipments.com expressly disclaims all responsibilities of any kind, expressed directly or indirectly, including, but not limited to, indirect guarantees of sale or compliance with specifications for a particular purpose.

 

ART. IX: LIMITATION OF LIABILITY

As a result of the legislation in force, the store has no responsibility in this regard:

  1. delivery delays due to the supplier, the courier, the carrier or for other reasons;
  2. damages, destructions, losses occurring during transport to the recipient, which are the responsibility of the carrier;
  3. erroneous information provided by the buyer. He has the possibility of correcting at any time the personal data from the account created on the website;
  4. the possibility of contacting viruses by accessing this store or by receiving informative or promotional e-mails;
  5. the inconvenience caused by the interruption of access to the online store due to the website hosting service provider;
  6. the content or nature of the sites through the links through which a customer reaches the online store page.

Thus, the company cannot be held responsible for any kind of direct or indirect damages suffered or invoked by users resulting from malfunctions of the Website.

The user is the only person responsible for any damage caused to the computer systems or the network from which he accesses the site or for any other data loss, which could be the result of downloading information and services from the site’s content.

No advice or other oral or written information, obtained from the Salon-equipments.com site or through the site’s services, constitutes a guarantee, if it is not expressly stipulated in the Terms and Conditions of Use.

We reserve the right to refuse an order at any time during the ordering process for several reasons, including::

  • the ordered product is not in stock;
  • identifying an error in the information about the product, including the price or a promotional offer.

Salon-equipments.com does everything possible to maintain the correctness of the information displayed on the SITE, however, considering possible errors regarding this information, the COMPANY specifies the following:

  • The images of the products are presented on the website as an example and are informative, and the delivered products may differ from the images on the website or in the catalogs in any way, due to the change in characteristics, color or shade, design, following the photography process of the products;
  • Salon-equipments.com does not assume responsibility for the characteristics of the products presented in the virtual store, these being identical to those made available to the Company by the representatives of each brand, or to those presented on the official websites of the manufacturers;
  • The SITE may also contain links to other sites. In these cases, Salon-equipments.com is not responsible for the privacy policy practiced by them as well as any other information mentioned on these sites;
  • Salon-equipments.com is not and cannot be held responsible for the damages caused by the errors, inaccuracy or non-updating of the information published or maintained on the SITE, which is not due to its fault;
  • The prices of the products on the SITE may change at any time, without prior notice to the Buyer, but this aspect will not affect orders already confirmed;
  • Promotions / offers present on the SITE are always valid within the limit of available stock. Promotions are valid for limited periods of time. If a period of time is not mentioned, they are valid within the limits of available stocks;
  • The presence of products on the website does NOT guarantee their existence in stock. If the product / products ordered are not in stock at the time of the order, a representative of the company​​ will specify the delivery term to the customer, who has the right to decide to maintain or cancel the order;

If the User or the Client does not agree and/or does not accept and/or revokes the consent given for the terms and conditions of use of the site:

  • He gives up access to the service, other services offered of any nature
  • Salon-equipments.com will delete all data referring to it from its database, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other;
  • The Client / User can at any time revert to his decision to agree and/or accept the terms and conditions, in the form in which they will be available at that time;
  • The customer cannot revoke the agreement expressed in favor of respecting the TERMS AND CONDITIONS during the duration of a Contract, or until the moment he pays the consideration for all orders.

Salon-equipments.com reserves the right to insert advertising materials of any nature and/or links on any page of the Site, in compliance with the legislation in force.

The owners of the site are not in any way responsible for the relationships or their consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship / connection / transaction / collaboration / etc. that may appear between the client or user and any of those who promote themselves directly or indirectly through the site.

For the sections of the website that may include posts by Users, the responsibility for the content of these posts rests entirely with their authors, the Company reserves the right not to make public those posts that contravene the terms and conditions of use.

The maximum value of the Company’s obligations towards any Customer in case of non-delivery or improper delivery is the amount collected by the Company from the respective Customer.

 

ART. X: RETURN POLICY

According to the legislation in force, the PHYSICAL PERSON Consumer has the right to notify the merchant in writing, by completing the *RETURN FORM*, that he renounces the purchase, without penalties and without citing a reason, within 14 calendar days of receiving the order!

Orders for equipment in any other leather color than black and any other wood color than the one in the main product presentation image cannot be *cancelled* (before delivery) and/or returned (after delivery). In this particular, products manufactured according to the specifications presented by the consumer and/or clearly customized cannot be canceled and/or returned.

Due to OUG 34/2014 art 9

Right of withdrawal:

  • “With the exception of the cases provided for in art. 16, the consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract, without having to justify the withdrawal decision …”

Considering that we want you to be fully satisfied with Salon-equipments.com products, we assure you that we will do our best to resolve your return request. The only costs that will be supported by the consumer are the direct costs of returning the products.

“Customers” or “consumers” are ONLY PHYSICAL PERSONS. Clients with legal personality do not have the right to unilaterally terminate the contract, the legislation in the field referring only to natural persons.

For the safety of the equipment, the return can only be made with the Salon-equipments.com transport fleet or a transport company approved by Salon-equipments.com

Any return must be preceded by a notification of the intention to return. This notification must be made only by completing the *RETURN FORM* within the term provided by law.

The return must be accompanied by the following documents:

  1. invoice series and number;
  2. order number Salon-equipments.com;
  3. proof of payment;
  4. proof of notification.

CUSTOMERS must mention in the notification if they want a refund or product change.

If the return conditions are not respected, the COMPANY will not accept the return.

The reimbursement of the value of the returned products will be made by the COMPANY to the CLIENT, within a maximum of 30 calendar days, only by payment order to the client’s bank account.

ATTENTION: if the products whose return is requested have damaged or incomplete packaging / traces of wear, or are not returned in the same condition in which they were delivered by the SELLER to the CLIENT, the company has the right to decide to accept the return or to retains an amount between 10% and 30% of the initial value of the product, related to the degree of depreciation caused, the amount that will be communicated after the evaluation of the damages brought by the company’s representatives.

In the case of equipment that has suffered scratches / shocks / electric shocks or has missing components and/or accessories, or has been installed in the customer’s salon and has been used even only once, and major damage has occurred through use, which decrease by more than 30% the sales value of the product, cancel the customer’s right to return them!

Salon-equipments.com reserves the right to refuse the return of equipment that has defects resulting from improper installation by the customer.

When the Customer returns a product, he must specify the method of compensation, choosing one of the two options that Salon-equipments.com offers:

  • Replacing the product with a similar one or with another product on the Site
  • Refunds

In the case of choosing the first option and resulting in a difference in money, the procedure will be as follows:

  • If the product chosen by the customer is cheaper, Salon-equipments.com will return the money difference within a maximum of 30 working days, to the Customer’s bank account;
  • If the product chosen by the Customer is more expensive, then he will pay the difference in money before sending the package;

The customer can request the return of the products only in the following situations:

  • If the ordered product does not correspond to the specifications in the product description, the Customer can request its return, opting for product replacement or full refund of its value. If the Customer chooses to replace it, with a product of a higher value, he will have to pay the difference.
  • The products were delivered incorrectly. If, due to the fault of Salon-equipments.com, other products than the requested ones have been delivered, the customer must notify Salon-equipments.com by completing the *RETURN FORM*, as soon as he notices this and request the return of the product for replacement. If the products are no longer in stock, the Customer can opt for their replacement or full reimbursement of the consideration.

The return of money or the replacement of products without penalties and without invoking a reason, can only be carried out under the following conditions:

  • The products received by the Customer were not opened or unsealed;
  • The products are in exactly the same condition at the time of receipt, and the packaging of the products is intact;
  • Products that are brought on special order cannot be returned.

The products brought by special order are part of the products that the Seller does not have in stock at the time of receiving the order from the Customer and which are specially ordered by the company directly from the external manufacturer.

By special order, it is understood that the Customer has chosen for the product to be delivered according to the color, model and specifications customized by him.

Salon-equipments.com reserves the right to stop accepting orders from customers who have made more than 2 returns in the last 6 months of the current year.

 

ART. XI: GUARANTEE

 The warranty period of each product on the website is specified in the *Product Description* section. The guarantee is valid if the conditions of use, the instructions and the guarantee conditions specified on the guarantee certificate or on the invoice are respected.

The products sold by the store – Salon-equipments.com – come directly from the manufacturers and benefit from a warranty period.

For products that are within the legal warranty period and that require repairs, the customer is obliged to send the product at his own expense, to the nearest service center agreed by our company, the address of which will be communicated to the customer later depending on the address of the headquarters or domicile this one. After fixing the problem, our company will bear the cost of returning the product to the customer.

For the safety of the equipment, sending the equipment to service can be done as follows:

  • for furniture / large equipment only with the Salon-equipments.com transport fleet or a transport company approved by Salon-equipments.com
  • for utensils / small parcels, by courier

Any manufacturing or use defects of the purchased products will be mediated by S.C. Global Cosmetics Distribution S.R.L. and will be checked by the manufacturers and direct suppliers of the product, within a reasonable period of time, established by mutual agreement with the buyer, which will not exceed 30 working days from the date of receipt and sending to the agreed service unit.

If the defective, long-term products fall within the warranty period and cannot be repaired, at the buyer’s request, the products will be replaced, or the seller will refund the consumer the value of the respective product.

The warranty certificate and the conditions for granting the warranty do not replace or modify the rights of the consumer, being in accordance with the rules of the O.G. 21/1992 and Law 449/2003, with subsequent amendments and additions.

 

The terms of granting the guarantee:

  • By means of the granted guarantee, the customer can request by completing the guarantee form the repair or change of the product if the defect that occurred after use is the result of non-conformity of materials or workmanship, this prevents the normal use of the product;
  • The warranty request is addressed exclusively to the products purchased through the Salon-equipments.com website, the warranty request is accepted only by completing the online form *Warranty Policy* – located in the website menu;
  • The defective product must be accompanied by all its accessories delivered with the product, the packaging, the warranty certificates that accompanied the product and the written proof (invoice, receipt) of its purchase from S.C. Global Cosmetics Distribution S.R.L.;
  • Products sent by courier in order to settle the warranty must be properly packed to ensure a sufficient degree of protection. Improperly packaged products are not accepted because the integrity of the products is at risk;
  • Failure to comply with the terms and conditions of the site and the above conditions for the buyer automatically results in the loss of the warranty;
  • The warranty certificate does not cover defects resulting from improper operation or maintenance of the product, use for purposes that do not correspond to compliance, defects due to abuse, neglect, disassembly, or products that have undergone possible repairs and modifications by third parties or COMPANIES.

After sending the warranty form, you will be contacted within 24-48 hours by a Salon-equipments.com representative in order to resolve your request.

The terms and conditions presented comply with the legislation in force: Law 365/2002 on electronic commerce and Law 51/2003 for the approval of OG 130/2000 regarding the legal regime of distance contracts.

For the products that are within the legal warranty period, and that require repairs, the customer is obliged to send the product at his own expense, to the nearest service center agreed by our company, the address of which will be communicated to the customer later depending on the address of the headquarters or his domicile.

After fixing the problem, our company will bear the cost of returning the product to the customer.

 

ART. XII: COMPLAINTS, DISPUTES AND APPLICATION OF THE LEGISLATION

When placing the order on the online store Salon-equipments.com, the customer undertakes to pay the ENTIRE value of the products according to the invoice. If the payment is made partially, Salon-equipments.com will ask the buyer to pay the price difference in order to complete the order.Otherwise, Salon-equipments.com will cancel the order and return the partially paid amount within a maximum of 30 days from the cancellation of the order.

 

The seller complies with the legislation in force regarding CONSUMER PROTECTION. The seller has established an effective complaint resolution system and a dedicated person, whom, in case of problems, the user (buyer) can contact by phone or e-mail. In such cases, the user (buyer) can ask for help at phone number: +0725387858. The user (buyer) can send complaints to the e-mail address: office@Salon-equipments.com. The complaints procedure is confidential.

The seller, within 10 working days, will confirm the receipt of the complaint and will inform the user (buyer) how long the procedure will take and will inform him in time of the stage of the procedure.

The seller will do his best to resolve any dispute amicably. In the event that an amicable agreement is not reached, the parties agree that any dispute between the Seller and the User/Buyer will be resolved by the competent courts in Bucharest, Romania.

The seller and the user (buyer) mutually recognize the validity of the electronic communication (via e-mail) and the recordings of the telephone conversations automatically stored in the company’s central office as valid evidence before Court.

These Terms and Conditions and any dispute between the Seller and the user (buyer) are subject to the legislation in force on the date of issue of the CONTRACT.

 

ART. XIII: ASSIGNMENT AND SUBCONTRACTING

The seller can assign and/or subcontract a third party for services related to the fulfillment of the ORDER, with the information of the CLIENT, without his consent being necessary.

The COMPANY will always be responsible to the CLIENT for all contractual obligations.

 

ART. III: MAJOR FORCE

None of the parties will be responsible for the non-execution of its contractual obligations, if such non-execution is due to a force majeure event, in accordance with the legislation in force.

 

ART. XIV: APPLICABLE LAW – DISPUTES

This document will be interpreted in accordance with Romanian legislation.

These conditions are the only valid legal instrument for the resolution of any disputes between the parties.

If any of the provisions of these conditions is or becomes void, the other provisions remain valid. Any void provision will be substituted with a similar provision in the sense and purpose of those shown above.

 

ART. XV: CONFIDENTIALITY OF PERSONAL DATA

Salon-equipments.com undertakes to strictly respect the confidentiality of its clients’ data and undertakes not to transmit clients’ personal data to third parties with the exception of the following.

The data requested on this site are: name, first name, phone number, billing address, delivery address and email address.

Creating a user account is not mandatory. The user account helps the user to complete the order faster and track the delivery status. This account is personal and the user can only create one account. Registration with the same e-mail address of another person is not allowed.

In view of the change in the legislation brought by the General Data Protection Regulation no. 679/2016 (GDPR), we inform you that we have updated the policy of Global Cosmetics Distribution Srl regarding the Protection of Personal Data.

We process your personal data (data related to orders and transactions, identification data, data that you provide us or that we receive by virtue of the law or the contract in order to be able to deliver products and services to you) – in general for the provision of goods and services, to interact with you, to transmit, with your consent, details about our activity, products and promotions.

Processing of your personal data takes place:
a) in order to conclude and execute a contract that you concluded with us, the resolution of complaints and requests from customers, including aspects related to orders, such as delivery, invoicing, product returns, the resolution of potential disputes brought before the courts, the recovery of debts;

  1. b) to comply with a legal obligation, including, but not limited to communications or reports to the authorities, institutions or state or government agencies;
  2. c) based on your consent for the following purposes:
    1) statistics, respectively marketing, newsletter, direct mailing actions, offering products and services, advertising;
    2) automatic processing, including profiling;
    3) the processing of your data with a special character processed under the conditions of Art. 9 para. (2) GDPR, indispensable for the provision of goods and services.

The categories of recipients to whom the collected personal data can be sent:
 • state authorities (including but not limited to tax authorities, consumer protection authorities, state bodies competent in criminal matters, etc.), as a result of a legal obligation of the Operator;
• suppliers directly/indirectly involved in the supply of goods and services (e.g. IT service developers, etc.);
• providers of marketing services, market research, customer satisfaction studies and other similar services;
• judicial or arbitration courts, notaries public, lawyers, bailiffs, authorized translator offices, other authorized services.

 

Storage of personal data

Personal data will be processed at least for the duration of the validity of the concluded contract, as well as subsequently, for the duration necessary for the execution of the contractual obligations by any of the parties. Personal data will be stored as long as necessary for the purposes mentioned above or for a period of time provided by the legal provisions, in accordance with our internal data retention policy.

If you agree to the processing for marketing purposes, the personal data collected will be kept until you inform us about the withdrawal of the consent granted for this purpose.

With the entry into force of the GDPR as a customer, you have the following rights:

The right to information and access

You have the right to be informed, upon request, if your personal data is being processed and if so, you have the right to request access to it. You have the right to obtain a copy of your processed personal data.

The right to rectification

You have the right to obtain from us the rectification of your incorrect personal data and you can complete the incomplete data whenever you consider it necessary.

The “right to be forgotten” or the right to erasure

You have the right, under the law, to request us to delete your personal data.

 

The right to restriction

You have the right to request the restriction of the processing of your personal data. In this case, the data can be marked and can be processed by us only for certain purposes.

 

The right to withdraw your consent

 

Consent can be withdrawn at any time, when the processing of personal data concerning you has been carried out based on your consent.

 

The right to restriction of processing

Presupposes the right to request and obtain the restriction of the processing of personal data concerning you, in certain circumstances, such as (i) you dispute the accuracy of the data, during the period that would allow us to verify the accuracy of those data, (ii) your data. were processed illegally, and you oppose their deletion, requesting the restriction of their use.

 

The right to data portability

You have the right to receive your personal data that you have provided us, in a structured, usual format that can be identified by devices and you have the right to transmit this data to another entity, without objections from us.

The right of opposition

You have the right to object at any time to our processing of your personal data, especially for direct marketing purposes; you can request that we no longer process your personal data in our legitimate interest. If you have and exercise the right to object, we will no longer process your personal data for that purpose. Exercising this right does not involve costs. This right can be invalidated in particular if the processing of your personal data is necessary for the formalities related to the conclusion of a contract or for the fulfillment of a contract already concluded.

The right to submit a complaint to us and/or to the competent data protection authority – the National Authority for the Supervision of the Processing of Personal Data (ANSPDCP) – www.dataprotection.ro

The right to go to court

You can exercise the rights mentioned above by submitting a written, dated and signed request to:

Global Cosmetics Distribution Srl

To the attention of the Data Protection Officer
30 Popa Nan street, Bucharest, Romania
phone no +4374493488,
email address office@Salon-equipments.com

In the request, please mention if you want the information to be communicated to a certain address (postal or e-mail) or through a courier service that ensures that you will receive the information personally. Please note that, before responding to any such request, we reserve the right to verify your identity, to ensure that the request comes from you.

Continuing to access the Site and sending the order forms is equivalent to the users’ acceptance of the processing of personal data for the above purposes.

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